FAQ

FREQUENTLY ASKED QUESTIONS

WHAT IS OUR MISSION?

Our mission is to assist merchants, through the use of our own proprietary Chargeback Management technology. CB HERO helps businesses mitigate risk, manage chargebacks, retain revenue, promote sustainable growth, and ensure longevity.

WHAT TYPES OF BUSINESSES CAN BENEFIT FROM USING CB HERO?

CB HERO specializes in helping all different types of card-not-present merchants – primarily merchants who operate ecommerce stores online.

HOW DOES CB HERO WORK?

CB HERO uses advanced propriety technology to monitor all chargeback claims against your business. We are able to properly identify the true cause of chargebacks – distinguishing criminal fraud from friendly fraud. We then strategically and aggressively dispute all illegitimate chargebacks with financial institutions on your behalf.

CAN CB HERO REALLY HELP US WIN THE MOST CHARGEBACKS?

ABSOLUTELY! The number one reason for losing a chargeback dispute is not responding on time to the claim. CB HERO is the fastest/most responsive Chargeback Management Software system available. Which means we are able to respond to all chargebacks before the time limit expires.
Our unmatched response time in analyzing and reporting chargeback status, gives your business the best possible win rates with chargeback claim disputes. We always follow through meticulously on all disputes, never drop chargeback cases  like some of our competitors and we are the only company that can fight Chargebacks over 3 months old.

PUT SIMPLY: CB HERO Risk Mitigation and Loss Recovery technology saves money and time while helping to create long-term sustainability for your business.

Request a FREE LIVE DEMONSTRATION to see how CBHERO can help to SAVE YOUR BUSINESS TIME AND MONEY!

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