The Cost Of Excessive Customer Chargebacks to Your Business

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A single chargeback can negatively impact a business, but when the rate of customer chargebacks (whether fraudulent or not) becomes excessive, the longevity of that business is in serious danger!

In todays e-commerce environment, business merchants need to be able to provide a swift, painless payment process for customers at the checkouts (both online and offline). Customers expect a hassle-free, low-friction payment process with as few hurdles as possible. However, being able to efficiently provide this type of streamlined payment process – especially online – is where business merchants all over the world seem to be having the most problems.

DID YOU KNOW: Excessive chargeback levels (whether legit or not) will threaten a business’s future ability to process payment cards with financial institutions and ultimately affect the capability of that business to function in any e-commerce environment.

All card networks use a chargeback-to-transaction ratio in order to determine when a merchant has exceeded the acceptable level of risk for their card payment service.

Each different card network has its own strategy for evaluating the threshold for chargeback breaches – HOWEVER, the main goal for any business is to avoid falling into the Excessive Chargeback category with any network.

INFOGRAPHIC: How Chargebacks Work, Common Chargeback Reasons and Excessive Chargeback Programs Explained

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The Real Cost of Chargebacks For Your Business

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Accepting credit card payments is absolutely essential to a business who operates today. However, chargebacks cause major headaches for business merchants everywhere because whenever a customer disputes a transaction (for one reason or another), the business merchant then has to go through a rather complicated process with the banks – which most of the time ends with a merchant losing a sale, paying otherwise unnecessary fees and spending the lengthy time needed to investigate and dispute each chargeback claim.

 

CHARGEBACK HERO AUTOMATED CHARGEBACK MANAGEMENT TECHNOLOGY

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The Fastest, Most Accurate In-Depth Reporting System to Reduce Chargebacks and Payment Fraud

COMPREHENSIVE REPORTING – HIGH WIN RATES

In-depth chargeback analysis combined with the fastest turnaround times available allows CB HERO to respond with accurate speed – increasing your chances of winning more chargeback disputes against your business.

CB HERO uses advanced propriety technology to monitor all chargeback claims against your business. We are able to properly identify the true cause of chargebacks – distinguishing criminal fraud from friendly fraud. We then strategically and aggressively dispute all illegitimate chargebacks with financial institutions on your behalf.

  • DEEP ANALYTICAL TOOLS
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